Booking4pet

GENERAL TERMS AND CONDITIONS FOR SOFTWARE SERVICES (GTC)

for the use of the booking4pet software system for appointment booking and registration offered as a service by Reinitz Investment Zrt.

Valid from: 2024.04.15

I. Introductory and general provisions

The provisions of these General Terms and Conditions (GTC) cover all legal relationships in connection with the use and utilisation of the software offered by the Service Provider and the associated services by the Customer. Software and services in connection with the software (hereinafter: “Services”) on the Service Provider’s website www.booking4pet.com (hereinafter: “Website”).

 

Customer: Corporate customers and users of the booking4pet appointment booking and management software.

 

The Customer has the option to use the software by paying a subscription usage fee with the content and for the time specified in the subscription plan. The customer’s right of use applies to the latest software versions released during the period of use.

 

The Service Provider reserves the right to improve or amend the operation, content and functions of the Software and Services or to discontinue or discontinue certain Software and Services at any time. The Service Provider shall notify the Customer concerned by e-mail 10 days in advance of the termination or discontinuation of the Software and Services. In addition, the Service Provider reserves the right to provide features and service packages available in connection with the Software for a fee.

 

For matters not regulated in these GTC and for the interpretation of these GTC, Hungarian law shall apply, in particular the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on Certain Issues of Electronic Commerce and Information Society Services. The mandatory provisions of the relevant laws shall also apply to the Parties without the need for a special provision.

 

The contract is concluded between the parties when the Customer orders one of the Service Provider’s services covered by these GTC and recognises and accepts the General Terms and Conditions described herein at the same time as sending the order. The GTC shall apply if the Service Provider has given the Customer the opportunity to take note of their content and the Customer has expressly accepted them. Sending the above-mentioned order constitutes such acceptance, as the customer must declare when placing the order that he has taken note of the GTC and expressly accepts them by ticking the box provided for this purpose.

 

The Service Provider shall provide the Service as specified in the GTC after having accepted and confirmed the Order and, if required by the payment system, after having credited the subscription to the Service Provider’s account. The Customer recognises that the order shall only be deemed accepted by the Service Provider if it is confirmed by the Service Provider. The confirmation shall be made in electronic form in a message sent to the e-mail address provided by the Customer and shall contain the main data recorded in the order and the fee for the ordered service package. The Service Provider shall not be liable for orders that have not been confirmed.

 

The Service Provider undertakes to provide the service to be used by the Customer in accordance with the Contract, while the Customer undertakes to pay the ordered fee for the respective service, fully complying with the conditions set out in the GTC.

 

The Customer declares that he/she enters into the Contract at the risk of error and therefore waives the right to contest the Contract on this ground.

 

These GTC are valid until their cancellation or further amendment. The GTC are permanently available and accessible on the website, can be known in advance, can be saved by anyone and can be downloaded and printed from the website (www.booking4.pet) at any time.

II. Service Provider information

Name of the Service Provider: Reinitz Investment Ltd.

Short name of the company: Reinitz Ltd.

Company headquarters: 1137 Budapest, Pozsonyi út 22. 3.

Company representative: Judit Katalin Kálló-Gebauer

VAT number: 29303395-2-41

Company registration number: 01 10 141403

Account holding bank: Raiffeisen

Bank account number:12033007 01549448 00100002

Contact details of the Service Provider: info@booking4pet.com

Phone: +36 30 596 16 92

Website URL: www.booking4.pet

III. Content of the Service

The service provider provides the customer with software for booking and registering appointments (booking4pet software). The software consists of a subscription-based background software that can be accessed via an internet browser and a mobile application that can be downloaded and used by the owners free of charge. Use of the background software is subject to ordering and payment as set out in these GTC.

 

After the order and payment, the customer has access to the background software via the login interface on the booking4pet.com site, through which he can manage bookings, data and information received from the mobile application and request other functions provided by the current version of the background software (e.g. download reports, register payments, etc.).

 

The exact content of the available services is specified in the package offer ordered. A detailed description of the contents, conditions and prices of the currently available package offers can be found on the website www.booking4.pet, which is accessible to everyone at all times.

 

Terms of Use of the Service

The backend software is a web-based software service that requires an internet connection The Customer can log into the software via the login interface of booking4pet.com

 

Conditions for logging into back-end software

  • Internet connection
  • Internet browser and a device that can run it
  • Knowing an active user name and password
  • Existing email address

The mobile application (for pet owners) can be used with Android and iOS mobile phones with the appropriate operating system version and an active internet connection.                              

Use of the Software

 

The Customer can log into his/her account at any time by entering a valid user name and password. The functions of the currently available software version are regulated in the instructions for use.

 

During the use of the service, the Service Provider excludes any liability for the correctness, accuracy and legality of the data entered into the system by the user.

The Service Provider reserves the right to determine the possibilities and conditions of the Service on a case-by-case basis.

 

Content and time restrictions for the use of the backend software as well as the cancellation options vary depending on the service package used and subscribed to. Details can be found in the descriptions of the service packages available on the website.

 

The Service Provider reserves the right to change the prices and content of the service packages at any time.

IV. Copyrights

The Software is protected by copyright law, international copyright treaties and other intellectual property laws. The Customer acquires a licence, but not ownership of the Software. With respect to the Software, the Service Provider reserves the rights not expressly granted in these GTC.

In the case of Software distributed by the Service Provider, the Customer is only authorised to use it for business purposes. In accordance with these GTC, the Customer is granted a non-transferable, non-exclusive right to use the Software.

V. How to order

In order to use the Service, you must send the order, accept the data protection provisions and the General Terms and Conditions and, in the case of the fee-based service, pay the service fee.

 

After familiarising themselves with the offers published on www.booking4.pet and knowing the parameters and information published there, the Customer selects and orders the service package subject to the order with which they wish to use the service. You can find out the content of each service package via the interface displayed in the information block for the respective offer.

 

The order can be placed via the website or in co-operation with the sales staff outside the website.

 

Customer data is requested for the order, the management of which is necessary for the operation of the system. By providing the data, the Customer consents to their processing by the Service Provider.

 

After placing the order, payment of the fees can be made via a proforma invoice and/or an instant payment option prepared by the Service Provider. Upon receipt of the fee by the Service Provider, the Service Provider shall activate access to the backend software within 72 hours, if possible, and shall notify the Customer of this by e-mail. The notification email contains information about the access.

 

Before the subscription expires, if the fee is not paid automatically, the Service Provider issues a pro forma invoice for the usage fee for the next period and informs the Customer of the need for payment.

VI. Service fees, payment

With the exception of ordering a free trial period, which is available free of charge, the Service Provider is entitled to a fee for the provision of the Service, the payment of which shall be borne by the Customer. The fee for the Service is specified in the details of the offers published on the Website or sent by the Vendors, which the Customer has viewed and ordered with knowledge of the information described therein and whose order has been confirmed by the Service Provider to the Customer.

 

The payment deadline and the periodicity of the Service fee depend on the selected service package. The pro rata distribution of the Service fee and the refund of the pro rata fee are – in view of the flat-rate nature of the Service – not possible even in the event of cancellation of the contract.

VII. Liability for fees

In the event of default or non-payment of the fee obligation, the Service Provider is authorised to terminate the service available to the Customer until the fee has been received. The Customer recognises that in the event of non-payment, the Service Provider is obliged to store the data and information about the Customer and its users stored in the system for a maximum of 90 days. Before deleting the data, the Service Provider grants the Customer the right to save the database.

VIII. Warranty and limitation of liability

The service provider fulfils its task to the best of its knowledge and belief in accordance with the GTC and is responsible for the flawless execution of the services it provides.

 

Although the Service Provider endeavours to provide the User with access to the Service at all times, it cannot guarantee this. By registering or using the Service, the Customer accepts and recognises that there may be certain cases in which neither the Customer nor the Users using the mobile application can access their accounts or use the Service. The Service Provider shall inform the Customer of such cases in good time where possible, but shall not be liable for the occurrence of such cases, even if this leads to loss of data on the part of the Customer or damage to the Customer and the users of the mobile application.

 

The Service Provider assumes no responsibility and does not guarantee that the Service will meet the needs of the Customer and the users of the Mobile Application, that its provision will be continuous or that it will be error- free, even if the Service Provider makes every effort to ensure these conditions. Based on the foregoing, the User is not entitled to assert any claims against the Service Provider.

 

The Service Provider is constantly improving and developing the Service in the interests of the Customer and may add new functions to it at any time, but may also restrict, suspend or even terminate them at any time. If the Customer decides to stop using the Service, he is free to do so at his own discretion, but in this case he cannot assert any claims against the Service Provider, in particular he is not entitled to reclaim the fee for the Service. The former shall also apply if the Service Provider restricts, suspends or cancels the Service at its own discretion.

 

In addition, the Service Provider shall – in order to maintain the IT systems serving the Service – carry out system maintenance from time to time, of which it shall inform the Customer. The Service Provider shall do its best to carry out system maintenance at such times (e.g. on public holidays, at night, etc.) that the Customer is not prevented from using the Service. However, the Service Provider shall not be liable for the unavailability of the Service in such cases.

 

The Service Provider shall not be liable for any damage incurred by the Service Provider or a third party as a result of unauthorised use of the Customer’s account without the Customer’s knowledge. The Customer shall be solely liable for any damage caused in this way. The Service Provider excludes any compensation for damage caused by unauthorised downloading of the information contained in the account or the unavailability of the Website.

 

The Service Provider is not obliged to check the content of the data and information provided by the Customer. The Service Provider is not liable for the authenticity of the information provided by the Customer that is displayed on the Customer’s own website or other interfaces, nor for the content placed there, for which the Customer assumes full responsibility.

 

It is the Customer’s duty to ensure that the material made available to the Service Provider for publication complies with Hungarian legislation and does not infringe the rights of third parties.

 

The Customer undertakes to notify the Service Provider immediately in writing if its contact details change during the contractual relationship.

IX. Confidentiality

The contracting parties agree that all confidential data and information obtained in connection with the fulfilment of this contract, irrespective of their form, shall be considered business secrets, shall be treated as such and may not be disclosed to third parties or used for purposes other than those specified in the GTC

 

The above confidentiality obligation shall remain in force indefinitely during the term of the Service and after its termination for any reason.

 

The Customer is fully responsible for the use of all services where access is via a password. You are fully responsible for maintaining the confidentiality of your password.

 

The graphics, text materials, image and content elements, source code, content and structure of the systems placed on the Website and mobile application are the property of the Service Provider, their use, reproduction and distribution – in whole or in part – is only possible with the prior written consent of the Service Provider.

X. Data security, data protection

Both the Service Provider and the Customer shall ensure that the stored data can only be viewed via an internal system or by direct access by authorised persons and only in connection with the purpose of the proper functioning of the service.

 

 The Service Provider shall not be liable for the loss of data due to the fault of the Service Provider.

 

The Customer is obliged to ensure the privacy of the user information provided via the mobile application and available to him in the Customer Account in such a way that it complies with the applicable laws and regulations. The Service Provider shall not be liable for any personal data breaches resulting from improper data management practises of the Customer.

           

 The Service Provider’s information on data protection and data management is available and can be downloaded at the following link booking4pet.com/en/privacypolicy

XI. Termination or cancellation of the contract

A fixed-term contract is terminated after the specified term without statutory notice period or can be extended if desired.

 

Ordinary cancellation:

 

The customer has the right to terminate the fixed-term contract (if an annual plan has been selected) at any time with immediate effect and without giving reasons. In this case, the Service Provider is not obliged to reimburse the fees for the period between the date of cancellation and the expiry date of the service package ordered by the customer.

 

Exceptional termination:

 

The Service Provider shall be entitled to terminate the contract with immediate effect if the Customer is more than 15 days in arrears with its due fee payment obligation and fails to fulfil its fee payment obligation despite being requested to do so. In this case, the Service Provider is authorised to restrict, suspend or terminate the Customer’s access to the system by notifying the Customer.

Force majeure

 

Force majeure is understood to mean any extraordinary event that occurs after the conclusion of the contract and makes its fulfilment impossible, which could not have been foreseen or averted by the contracting parties and which is not attributable to the fault of one of the parties. These events include in particular State of emergency, strike, war, revolution, terrorist acts, natural disasters, fire, flood, transport embargo, etc. In cases of force majeure, both parties are released from the obligation to fulfil the contract.

XII. Unilateral amendment of the GTC

The Service Provider is authorised to unilaterally amend these General Terms and Conditions. The Customer shall be informed of the amendment in advance via the Website.

 

The correction of changes in the Service Provider’s data or the correction of possible grammatical errors or changes that become necessary due to the introduction of new services and that do not otherwise affect the conditions of the services already provided shall not be considered changes to the GTC.

XIII. Treatment of complaints

The Customer may submit complaints regarding the Service Provider’s activities by telephone, e-mail or post using the following contact details:

 

Email: info@booking4pet.com

Postal address: Reinitz Investment Zrt., 1137 Budapest, Pozsonyi út 22.

 

The Service Provider shall, if possible, promptly remedy the oral complaint and respond to the written complaint within 30 days of receipt. If the negotiation between the parties is unsuccessful, the Customer may turn to the conciliation body at the registered office of the Service Provider.

XIV. Dispute resolution and enforcement

The Parties shall use their best endeavours to settle any dispute or disagreement arising between them out of or in connection with this Agreement by direct negotiation. The contracting parties shall inform each other of any circumstance arising after the conclusion of the contract which impedes the fulfilment of the contract immediately after becoming aware of it.

 

In matters not regulated in the GTC, the provisions of the Civil Code shall apply. In the event that the Parties are unable to settle their disputes arising from or in connection with the Contract within 60 days of the commencement of direct negotiations, the Parties agree on the exclusive jurisdiction of the court at the registered office of the Service Provider, as follows.

 

 

Contacts:

Address: H-1021 Budapest, Budakeszi út 51/B.

Mailing address: 1525 Bp. Pf.: 223

Central phone number: +36 1 391 4930

E-mail address: bkkb.elnokseg@birosag.hu

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